Verizon’s Custom Experience Opt Out: data Removal 2025

Verizon's Custom Experience program was launched in 2022.

Users of Verizon are now automatically registered in an information-gathering program that tracks things like websites visited and mobile app use. 

The telecom provider has a two-tiered tracking program, with every user being automatically enrolled in the first level, as was recently revealed by Input.

Verizon’s Custom Experience and Custom Experience Plus programs are a rebranding of Verizon Selects, introduced in 2012 to help advertisers target smartphone customers more precisely. 

Although users might choose to participate in Verizon Selects, you had to choose not to participate actively in Verizon’s Custom Experience.

As a result, you have every right to be suspicious and worried, as Verizon Custom Experience must manually opt-out if you don't want to be tracked.

Check out the guidance below to learn the Verizon Custom Experience opt-out process. This allows you to erase your customer information from this site.

Key Takeaways 

• Verizon's Custom Experience advertising program is linked to the Business and Marketing Insights program.
• Customers who opt into Verizon’s Custom Experience Plus program are automatically included in the Business and Marketing Insights program.
• The program tracks customers' app and web browsing activity.
• The Verizon Custom Experience program is used to collect customer data.
• To remove your information from Verizon Custom Experience, go to their official website to opt out of Verizon Custom Experience.

What Is Verizon’s Custom Experience?

Verizon’s Custom Experience is a rebranding/spinoff of Verizon Selects, which consumers were automatically registered in when they used the Verizon Up loyalty program. 

Verizon Selects is being rebranded as Custom Experience Plus (and anyone previously a member of Verizon Selects will be automatically transferred to the new Plus program).

The Custom Experience program is being branched off, allowing the company to track the data use of many customers who do not actively opt-out.

How Does Verizon’s Custom Experience Collect Your Data?

Verizon's Custom Experience program collects data including:

• Customers' app
• Web browsing activity
• Call detail records.
• IP addresses
• site usage details
• Billing and transaction information
• Credit card or other financial information
• Employer information
• Vehicle and driving information
• Orders
• Products
• Services
• Portals

How Does Verizon’s Custom Experience Use Your Data?

Verizon's Custom Experience program uses the collected data to include:

• Personalized communications
• Provide relevant products 
• Service recommendations
• Develop plans
• Services

Why Is Opting Out of Verizon’s Custom Experience Important?

For some reason, opting out of Verizon's Custom Experience program is important.

Privacy Concerns

The program tracks users' app and online browsing activities, including the websites and applications they use. It gathers detailed information for those who enroll in the Custom Experience Plus program. 

Opting out of the program can assist in preserving consumers' privacy by preventing their information from being used for targeted advertising or other uses.

Automatic Enrollment

All Verizon Wireless customers are automatically enrolled in the Custom Experience program, so if they do not want to be tracked, they must opt out manually.

Data Collection

The program gathers extensive client information, such as device location and Verizon Fios service information.

Transparency

Opting out of the program allows users to understand better how their data is used and increases transparency in data-gathering procedures.

The Manual Verizon’s Custom Experience Opt-Out

To opt out of Verizon's Custom Experience program, complete these steps:

Via Website:

Step 1: Open a web browser and log into your Verizon account.

Step 2: Go to your account settings on verizon.com. 

Step 3: Navigate to Privacy Settings and find the Custom Experience section on the web. 

Step 4: In the Custom Experience section on a Verizon account’s Privacy Preferences page, select “Don’t Use” in the Custom Experience to opt-out.

Via App

Step 1: Log into your Verizon account through the My Verizon mobile app.

Step 2: Go to your account settings on the My Verizon app.

Step 3: For the mobile app, click the gear icon in the upper right corner and go to Manage privacy settings.   

Step 4: On the privacy preferences page, toggle off Custom Experience and Custom Experience Plus

Step 5: Tap on Identity Verification Settings.

Step 6: To remove yourself from the Identity Verification program, toggle the slider to the left on mobile.

Via Phone

Call 866-211-0874 and follow the prompts. Press 2 for opt-out

Via Phone

Call 866-211-0874 and follow the prompts. Press 2 for opt-out

How Can You Opt Out of Different Data Brokers at Once?

PurePrivacy is an all-in-one package for protecting your online presence and privacy. It provides internet security so no unauthorized person can access your emails, steal your data, or pretend to be you online.

A free version of the service is available, and no credit card is needed. It is intended to serve as a comprehensive tool that allows people to manage their online privacy and make wise choices regarding their digital footprint.

Instead of manually opting out of every data broker, consider using PurePrivacy to send recurring opt out requests to multiple sites. You can not only save time, but track every opt out request easily. Plus, PurePrivacy helps you remove personal data from 90+ data broker websites with a few taps on your screen.

Steps to Opt-Out Using PurePrivacy

Manual Opt-Out Vs. PurePrivacy

Protect Your Privacy?

When you opt out of Verizon's Custom Experience program's marketing operations and request to stop tracking you or remove the data, you exercise your legal rights against huge organizations and enterprises.

The Internet is a dangerous place to visit. Shady platforms could harm you by taking advantage of your information against you. This abuse has the potential to cause you significant harm. 

As a result, you must get all of your personal information removed from data broker websites like Verizon's Custom Experience program. Opt-out is the best way to get rid of this.