What to Do if PureVPN Cannot Connect? Easy Fixes
-
By Farrukh Mushtaq
Farrukh Mushtaq
See author profileFarrukh Mushtaq, a digital marketer at PureSquare, possesses a keen interest in cybersecurity and enjoys writing about it. With several years of experience in the digital marketing industry, he brings expertise and passion to his work.
-
10 March 2025
-
9 mins read
Are you waiting to connect to your desired location but cannot do so? There could be some common issues if you cannot connect to PureVPN. Let’s troubleshoot before you connect, browse, or stream unprotected.
How to Fix PureVPN Not Connecting Issue
Have a PureVPN subscription but cannot connect successfully? Follow the steps below to revive your secure connection.
1. Check Your Internet Connection
Simply disable PureVPN and try browsing a few websites. If they do not load, your internet will likely be down. A quick router reboot (unplug for 30 seconds, then plug back in) often fixes this. If the issue persists, your ISP is the next call.
2. Use the Updated App
Ensure you're using the latest version of PureVPN. If problems continue, a clean reinstall of the application is the next step. This can eliminate corrupted files or client errors blocking your connection.
3. Try a Different Protocol
Your internet provider might be interfering with your current VPN protocol, or the current protocol would not work at optimum on your device. Try switching to a different protocol in your PureVPN settings. If you're unsure, contact our support reps 24/7.
How to Change PureVPN Protocol
- Open the PureVPN app.
- Tap the hamburger icon (≡) from the top left.
- Tap Settings.
- Tap the Advanced tab.
- Tap Connection Protocol.
- Toggle Automatic protocol selection to change your protocol selection.
- A warning will appear; click Ok to continue.
- Choose your desired protocol from the list.
- Test all the available protocols (one by one).
4. Check the Ports
Your firewall might be blocking PureVPN's connection.You must open specific ports and adjust your firewall setting to ensure proper functions.
- PPTP VPN requires port 1723 to be opened on your firewall for both UDP/TCP.
- L2TP VPN requires port 1701 to be opened on the firewall for both UDP/TCP;
- SSTP VPN requires port 443 to be opened on the firewall for both UDP/TCP.
- OpenVPN UDP: 53
- OpenVPN TCP: 80
5. Check Your Credentials
Double-check your login details. You can quickly verify your credentials within the Member Area.
What To Do If I Am Unable to Connect via the PureVPN App?
If the PureVPN app is not connecting, don't worry! Let's try a few things:
- See if connecting to a different country or city works.
- Try changing the VPN protocol to TCP, UDP, or IKEv2.
- Give the 'Recommended Server' option a shot.
- A simple log out and log back in might do the trick.
What To Do If I Am Unable to Connect via the Manual Connection Method
Having trouble with your manual VPN setup? Don't worry, we can fix this. Here's what to try:
- First, try switching to a different VPN protocol like PPTP, L2TP, or SSTP.
- Next, double-check your account details. You can find them here: [link].
- Make sure you're using the correct server address. Here's a list:
What to Do If Your Internet Speed is Too Slow with PureVPN Connection
PureVPN provides a faster speed of 20 Gbps. However, if you see any slowdown, let's explore some solutions:
1. Use the Recommended Server
PureVPN's smart algorithm selects the fastest server based on your location. Simply tap the 'Connect' button to use it.
2. Adjust Your VPN Protocol
The VPN protocol impacts connection speed and stability. PureVPN typically chooses the best option for you. If automatic fails:
- Tap the menu icon (≡) > Settings > Advanced > Connection Protocol.
- Disable 'Automatic protocol selection'.
- Choose IKEv2 (for dedicated IP) or WireGuard (for shared IP).
3. Sort Servers by Ping (Shared IP Users)
Ping measures server responsiveness. Lower ping means faster connection. To sort:
- Tap the menu icon (≡) > Shared Locations.
- Pull down on the locations tab.
- Tap the sorting icon and select 'Ping. '
- Connect to the server with the lowest ping (ms).
How to Solve Unable to Login to PureVPN Service
This might be because you entered the wrong password or username. If you cannot remember your password, here's how to reset it:
- Go to the PureVPN login screen.
- Click the 'Forgot Password' link.
- Check your registered email for reset instructions.
Why Can't I Stream with My PureVPN Connection?
Remember, you'll need an active subscription to any paid streaming service you're trying to access. You can resolve common issues with streaming platforms like Netflix, Hulu, Amazon Prime Video, and more on your Windows device.
Use the Streaming Shortcut
- In the PureVPN app, click the Locations icon.
- Select Shortcuts and choose your desired streaming service.
- You can then connect.
Try a Different City
- Click the Locations icon.
- Click the Arrow (>) next to your selected country to see a list of cities.
- Choose a different city within the same country.
Clear Browser Cache and Cookies:
Clearing your browser's cache and cookies can often resolve streaming problems.
Frequently Asked Questions (FAQs)
-
What to do if PureVPN keeps disconnecting?
If PureVPN is constantly disconnecting on your Windows device, you can:
Change the Location by connecting to a different server.
Change the connection protocol by going into settings>protocol tab>disable automatic protocol selection.
Add PureVPN as an exception if you are using antivirus/security software. -
How to solve modem hangup issues while using a VPN?
A modem hangup can occur when a firewall is blocking the connection or when port 1723 is blocked on your network. To resolve this issue, you ought to either disable the firewall or allow port 1723 through the local firewall settings.
-
How can I check if I have an IP/Routing conflict?
The easiest way to check is to check an IP address while your VPN is supposedly connected. If the IP address displayed is your ISP's IP and not the VPN's IP, you likely have an IP/Routing conflict.
-
What does the "Certificate algorithm too weak" error mean?
This error message indicates that the certificate file being used for your OpenVPN connection is outdated and is no longer considered secure. You must update your PureVPN app to solve the issue.
-
What does the "Auth Failed" error mean when using PureVPN?
The "Auth Failed" error indicates that the OpenVPN server rejected your connection attempt due to an authentication problem. You either have used incorrect credentials or your account is expired.
-
Why do I see a TLS handshake failed error when connecting to PureVPN?
It is a generic error and could mean that TCP and UDP ports are blocked on the user’s network. You can try a different port range, such as UDP: 5500 – 55000, TCP: 80, 5500 – 55000.
Wrap Up
Connection lapses can be frustrating but arise due to some common issues that could be resolved easily. From checking your internet connection to updating your app, many of the problems could be addressed.
For further assistance, contact PureVPN sales reps 24/7.
